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If you buy through a travel agency, and you desist on traveling giving notice to the intermediary who sold you your ticket, it must proceed with the refund of the money once the airline makes available the corresponding amount. The agency must ensure official notification to the airline to complete the payment procedure at the scheduled times. If the refund must be made in favor of the agency, because it made the direct payment of the refund or for any other reason (subject to evaluation), you must prepare a signed letter where you authorize Viva Air to disburse the money to the agency, attaching also documents of who authorizes and who receives the money.
The adjustment request is made by Viva, however, after this, it is in the hands of the franchise and the bank.

I voluntarily authorize Fast Colombia S.A.S (Viva) to refund the corresponding amount of money to the credit card used in the reservation purchase.
I declare that by completing this form I authorize Fast Colombia (Viva) to make the refund effective and once the money has been received, Fast Colombia SAS (Viva) will be in good standing for any concept originating from the selected refund reason.
By completing this form, authorize Fast Colombia S.A.S. (Viva) to carry out the processing of personal data and the information set out in this document, which will be used solely and exclusively to make the electronic payment and execute the airline's internal procedures relevant to it. Fast Colombia S.A.S (Viva), is committed to protecting your personal information, to prevent its use for improper purposes.
Important: If your credit card is American Express, please email us at cuentanos@vivaair.com.

The refund request is made by Viva, however, beyond this point it is the responsibility of the bank and franchise to execute.
I voluntarily authorize to Viva Airlines Perú S.A.C (Viva) to refund the corresponding amount of money to the credit card used in the reservation purchase.
I declare that by completing this form I authorize Viva Airlines Perú S.A.C (Viva) to make the reversal effective and once the money has been received, Viva Airlines Perú S.A.C (Viva) will be in good standing for any concept originating from the selected refund reason.
By completing this form, I authorize Viva Airlines Perú S.A.C (Viva) to carry out the processing of personal data and the information set out in this document, which will be used solely and exclusively to make the electronic payment and execute the airline's internal procedures relevant to it. Viva Airlines Perú S.A.C (Viva), is committed to protecting your personal information, to prevent its use for improper purposes.
ELECTRONIC PAYMENT AUTHORIZATION - DOMESTIC BANK TRANSFER

For a successful payment, keep in mind the following:
-Customer’s name and document has to match with the bank account holder
-Remember that the account number is NOT the number that appears on the card.
-Check that digits of the account are complete, include the zeros on the left.

I voluntarily authorize to Fast Colombia S.A.S (Viva) to transfer the corresponding amount of money to the bank account specified, operation originating from the circumstances stated. The bank account holder must be exclusively the recipient.

I declare that by filling out this form that I authorize Fast Colombia S.A.S (Viva) to make the aforementioned payment and once the funds have been received, Fast Colombia S.A.S (Viva) will be in good standing for any reason originating from the refund reason described above.

By filling out this form, I authorize Fast Colombia S.A.S. (Viva) to carry out the processing of personal data and the information set forth in this document, it will be used solely and exclusively to make the electronic payment and execute the internal procedures of the Carrier. Fast Colombia S.A.S (Viva), is committed to protecting your personal information, and to prevent its use for improper purposes.
ELECTRONIC PAYMENT AUTHORIZATION - DOMESTIC BANK TRANSFER

For your payment to be successful, keep in mind the following:
-Client’s name and document has to match the bank account holder.
-Remember that the account number is NOT the number that appears on the card.
-Check that digits of the account are complete, include the zeros on the left.

I voluntarily authorize Viva Airlines Perú S.A.C (Viva) to transfer the correspodning amount of money to the bank account specified, operation originating from the stated circumstances. The bank account holder must be exclusively the recipient.
I declare by filling out this form that I authorize Viva Airlines Perú S.A.C (Viva) to make the aforementioned payment, and once the funds have been received, Viva Airlines S.A.C (Viva) will be in good standing for any reason originating from the refund reason described above.
By filling out this form, I authorize to Viva Airlines Perú S.A.C (Viva) to carry out the processing of personal data and the information set forth in this document, it will be used solely and exclusively to make the electronic payment and execute the internal procedures of the Carrier. Viva Airlines Perú S.A.C (Viva), is committed to protecting your personal information, and to prevent its use for improper purposes.
ELECTRONIC PAYMENT AUTHORIZATION - INTERNATIONAL WIRE TRANSFER

For your payment to be successful, keep in mind the following:
-Client’s name and document has to match with the bank account holder.
-Remember that the account number is NOT the number that appears on the card.
-Check that digits of the account are complete, include the zeros on the left.

I voluntarily authorize to Fast Colombia S.A.S (Viva) to transfer the corresponding amount of money to the bank account specified, operation originating from the stated circumstances. The bank account holder must be exclusively the recipient.
I declare that by filling out this form that I authorize Fast Colombia S.A.S (Viva) to make the aforementioned payment and once the funds have been received, Fast Colombia S.A.S (Viva) will be in good standing for any reason originating from the refund reason described above.
By filling out this form, I authorize Fast Colombia S.A.S. (Viva) to carry out the processing of personal data and the information set forth in this document, it will be used solely and exclusively to make the electronic payment and execute the internal procedures of the Carrier. Fast Colombia S.A.S (Viva), is committed to protecting your personal information, and to prevent its use for improper purposes.
ELECTRONIC PAYMENT AUTHORIZATION - INTERNATIONAL TRANSFERENCE

For your payment to be successful, keep in mind the following:
-Client’s name and document has to match with the bank account holder.
-Remember that the account number is NOT the number that appears on the card.
-Check that digits of the account are complete, include the zeros on the left.

I voluntarily authorize Viva Airlines Perú S.A.C (Viva) to transfer the correspodning amount of money to the bank account specified, operation originating from the stated circumstances. The bank account holder must be exclusively the recipient.
I declare by filling out this form that I authorize Viva Airlines Perú S.A.C (Viva) to make the aforementioned payment, and once the funds have been received, Viva Airlines S.A.C (Viva) will be in good standing for any reason originating from the refund reason described above.
By filling out this form, I authorize to Viva Airlines Perú S.A.C (Viva) to carry out the processing of personal data and the information set forth in this document, it will be used solely and exclusively to make the electronic payment and execute the internal procedures of the Carrier. Viva Airlines Perú S.A.C (Viva), is committed to protecting your personal information, and to prevent its use for improper purposes.
By clicking Send, you accept that the refund is made to all passengers on the reservation. In case one of the passengers does not want the refund please contact our service line and do not click on Submit
By clicking on Send, we accept that the refund is made to all passengers on the reservation. In case one of the passengers does not want the refund please contact our service line and do not click on Submit.
If you want the payment to be made on behalf of a third party, that is, someone other than the passenger, you must attach the following documents for each passenger on the reservation.

• Passenger's signed authorization letter. In this link you can download it.
• Photocopy of the passenger's identity card.

If these documents are not attached, we will not proceed with the refund.
If you want the payment to be made on behalf of a third party, that is, someone other than the passenger, you must attach the following documents for each passenger on the reservation.

• Passenger's signed authorization letter. In this link you can download it.
• Photocopy of the passport or ID of the the passenger.

If these documents are not attached, we will not proceed with the refund.
If you want the payment to be made on behalf of a third party, that is, someone other than the passenger, you must attach the following documents for each passenger in the reservation.

• Passenger's signed authorization letter. In this link you can download it.
• Photocopy of the passenger's ID.

If these documents are not attached, we will not proceed with the refund.
If you want the payment to be made on behalf of a third party, that is, someone other than the passenger, you must attach the following documents for each passenger in the reservation.

• Passenger's signed authorization letter. In this link you can download it.
• Photocopy of the passport or ID of the the passenger.

If these documents are not attached, we will not proceed with the refund.
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